Bamboo investments AppBamboo investments App
Bamboo investments App

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Terms and Conditions

By using the Bamboo application, or any related services, you consent to the terms contained in the documents on this page. Please read and review this entire page carefully.

Investing in cryptocurrencies via the Bamboo application involves significant  risks. Please make sure you read the risks detailed in clause 7 and consider  whether the Bamboo application is appropriate for you having regard to your  financial circumstances and risk tolerance. If you are unsure, we strongly  recommend that you read our FAQs, do your own research and obtain your  own advice.

Terms of Service

These terms and conditions govern access to and use of the Application and Services which are provided to you by Bamboo 61 Pty Ltd ABN 86 626 100 981, G/45 St Georges Terrace, Perth, WA 6000 (Bamboo, we, our).

Together with the Digital Content you provide and the selections that you make in the Application, they constitute a legally binding agreement between you and Bamboo (agreement).

By accessing and using the Application in any manner, you accept and agree to be bound by the terms of this agreement and the terms of our Service Providers, as displayed below.

If you do not unconditionally accept this agreement and those terms in their entirety, you shall not (and have no right to) access or use the Application or the Services in any manner.

If you obtained access to the Application without having a prior opportunity to review this agreement and those terms, and are now unwilling to agree to any part of them, then you should log out immediately and not use the Application or the Services.

No one other than Bamboo has the right to provide access to the Application to you. If you did not acquire access to the Application from Bamboo, then you are not authorised to use it.

1. Definitions

1.1 Definitions

Account means the account that Bamboo creates for you when you input your name, email, telephone number into the Application.

Application means the mobile telephone and tablet application through which we provide the Services and includes all documentation, information and other materials provided in connection with the Services. This application can be downloaded from the Apple App Store, Google Play Store or any other any other app store from time to time.

Assets means such cryptocurrencies and other assets that we make available through the Application from time to time for you that you may invest in via your Account.

BAM means the cryptographic asset known as BAM.

Contributions means Fiat Currency you contribute to your Account.

Custom Portfolio means the combination of different types of Assets that you nominate from time to time to invest in via your Account and instruct us to manage .

Digital Content means all information and data in any media and form that you input into the Application.

Fees means the types and amounts of fees listed in the Settings Menu of the Application or set out in the FAQ of the Website from time to time and may include, but are not limited, to trading/exchange fees and asset management fees.

Feedback means any information that you provide to Bamboo regarding the operation of the Application, and errors, problems, defects, or suggestions for changes and improvements to the Application.

Fiat Currency means any legal tender whose value is backed by the government that issued it and that we determine to use for the Services in our absolute discretion.

Model Portfolio means a pre-set combination of different types of Assets that we design and make available via the Application that you can nominate from time to time to invest in via your Account and instruct us to manage. We may have regard to a number of factors in relation to designing any Model Portfolio including (but not limited to) market capitalisation, volume or time in market.

Proof of Solvency means a cryptographic protocol that allows us to make publicly verifiable assertions about the status of any Assets you have invested in via your Account.

Rewards Program means the Bamboo Rewards Program that is made available to users that have an Account and who meet the eligibility criteria.

Service Provider means any company we contract to assist us to provide the Services.

Services means the facilities described in clause 3.2.

Withdrawals means Fiat Currency you may withdraw from your Account.

We, us, Bamboo or our means Bamboo 61 Pty Ltd, ABN 86 626 100 981.

You, your and similar terms mean the person who inputs their name, email and mobile telephone number and links their bank accounts in the Application and any person that person authorises to use the Application.

2. Account

2.1 Eligibility and application

  • You must register for an Account to access our Services. You can register for an Account via our Application.
  • To be eligible to open an Account with us, you must be an individual who is at least 18 years old or a trust or company.
  • The Application is available only to Australian residents and is not intended to be offered or made available to any person who resides outside of Australia. If you access this Application outside of Australia, then you do so at your own risk and it is your responsibility to follow those rules and laws in your country of residence and/or country from which you access this Application. These rules and law may prevent you from using all or some functions of the Application.
  • When applying for an Account, you must provide us all information requested by us to access your application and comply with our policies and procedures and any applicable law.

2.2 Changes

You may only make changes to your Account with our consent. We may require you to comply with our security procedures before we consent to any changes.

3. Services

3.1 Application

During the term of this agreement, we grant you a non-exclusive non-assignable licence to use the Application to:

  • Make Contributions to your Account;
  • Provide directions for us to use the Contributions to invest in Assets including through use of a Custom Portfolio or a Model Portfolio;
  • Provide directions for us to sell all or some of your investment in Assets;
  • Request the withdrawal of Fiat Currency from your Account up to the value of your current Fiat Currency balance;

3.2 Our services

During the term of this agreement and as part of you using our Application, we will:

  • Purchase Assets equal to your investment in Assets made in accordance with clause 3.1.2, including through use of a Model Portfolio or Custom Portfolio;
  • Hold and retain all legal title to the Assets that we purchase in secure storage;
  • Provide you with information about your transactions on the Application and the Assets that we hold in relation to your investments, including providing Proof of Solvency;
  • Design and make available one or more Model Portfolios via the Application;
  • Manage your investment in Assets in accordance with the Model Portfolios or Custom Portfolio you direct us to use;
  • Manage your investment in Assets in accordance with your directions; and
  • At your direction, sell all or some of Assets to fulfil any withdrawal request made by you in accordance with clause 3.3

3.3 Withdrawals

  • If you have a Fiat Currency balance in your Account, you may withdraw Fiat Currency up to the value of that balance in your Account at any time, subject to any minimum balance you are required to maintain an Account with us as detailed in the Application.
  • You may direct us to redeem some or all of your investment in Assets at any time.
  • If you do direct us to make a redemption, we will sell Assets equal to that the amount of the redemption request and pay the redemption proceeds as Fiat Currency into your Account, less our Fees.
  • You are only entitled to request the redemption of your investment in Assets. You do not have any legal title to, rights of ownership or beneficial interest in the Assets.
  • You have no entitlement to request the transfer or withdrawal of any Assets outside of the Application.

4. Direct Debit Authorisation

4.1 Direct Debit Authorisation

Zepto Pty Ltd (User ID number 492448, 531942, 543948, 543950, 543949, 543954, 538925, 543947, 543955, 543956, 543957, 543958, 543962, 613600, 613601, 613602, 613603, 613604, 613605, 613606, 613607, 613608, 613609) provides direct debit services to us. You request and authorise Zepto Pty Ltd to arrange, through their own financial institution, a debit to your nominated account of any amount Zepto Pty Ltd, has deemed payable by you.

This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from your Funding Bank Account and will be subject to the terms and conditions of Spit Payments Pty Ltd’s Direct Debit Request Service Agreement.

5. Conditions

5.1 Two Bank Accounts

You must link at least one bank accounts to your Account to be used for the following purpose:

  • Receipt of 'round-ups' of payments you make to your Account; and
  • Making Contributions to your Account; and
  • To receive any withdrawal of Fiat Currency from you.

5.2 One Fiat Currency per Account

Unless we agree otherwise in writing, you may only make Contributions to and receive Withdrawals from your Account in one Fiat Currency. If you wish to transact with us in more than one Fiat Currency, you must open a separate Account with us for each Fiat Currency.

5.3 Rewards Program

  • Bamboo may operate the Reward Program from time to time.
  • The details of the Rewards Program, including how you can participate, any eligibility requirements and the type and amount of any rewards will be listed in our Application .
  • Bamboo may amend the Rewards Program at any time by providing you with 14 days’ prior notice via the Application. If you continue to use the Application and meet the eligibility requirements for the Rewards Program, you are deemed to have accepted the change to the Rewards Program.
  • By agreeing to participate in the Rewards Program you acknowledge and agree that any reward will be paid to you by Bamboo allocating an additional investment in an Asset in your Account equal to the value of the reward detailed in the Application.
  • Any rewards that are issued will form part of your investment in Assets.
  • You do not have any legal title to, rights of ownership or beneficial interest in these Assets. You have no entitlement to request the transfer or withdrawal of these Assets outside of the Application. You may direct us to redeem any investment in Assets resulting from the Rewards Program in accordance with clause 3.3.
  • You acknowledge and agree that we are not liable for any loss that you may incur as a result of you failing to meet the eligibility criteria and not participating in the Rewards Program.

5.4 Referrals and Promotions

  • We may hold promotions from time to time and we will publish the applicable terms and conditions for any promotion on our website at Promotions.
  • If you are participating in a promotion for referrals, you acknowledge and agree to the terms of that promotion by making a referral using the unique code via your Account or any other way we make available to you from time to time.

6. Risks

6.1 General

You acknowledge and agree that your use of the Application may be subject  to a range of risks. This clause 7 outlines some of the risks that may be  relevant to your use of the Application but is not intended to be an exhaustive  list of all relevant risks. These risks are the same as those included in the  Bamboo Risk Disclosure Statement. You should consider all of the risks that  may be relevant to your use of the Application and assess whether those  risks are acceptable to you having regard to your financial circumstances  and risk tolerance. If you are unsure, you should consider obtaining advice.

6.2 Risks

By using the Application, you warrant that you understand and accept the following risks:

  • Ownership Risk: You will not have any legal title to, rights of ownership or beneficial  interest in any of the Assets that are held as part of your investment. Your Contributions 

    will be used by us to purchase and hold the Assets equal to your investment. You will  only be entitled to any proceeds that are made from the sale of the Assets at your  direction. At no time will you be able to transfer any of the Assets to any person  (including moving cryptocurrencies off the platform into your own wallet). This is  different to trading in cryptocurrencies on an exchange where you directly own the  assets and can transfer those assets outside of the exchange.

  • Investment Risk: The trading of cryptocurrencies involves significant risk. Although you  are not directly trading in any cryptocurrency, you are exposed to the same investment  risks as if you were. Prices for cryptocurrencies are subject to volatility and can and do  fluctuate on any given day. Due to such price fluctuations, you may increase or lose  value in Assets that we hold as part of your investment at any given moment. Any  currency - crypto or not - may be subject to large swings in value and may even  become worthless. There is an inherent risk that losses will occur as a result of buying,  selling or trading anything on a market. This is no different for cryptocurrencies. 

    Cryptocurrency trading also has special risks not generally shared with conventional  currencies or goods or commodities in a market. Unlike most currencies, which are  backed by governments or other legal entities, or by commodities such as gold or  silver, cryptocurrencies are a unique kind of currency, backed by technology and trust.  There is no central bank that can take corrective measure to protect the value of  cryptocurrencies in a crisis or issue more currency. 

    Cryptocurrencies are an as-yet autonomous and largely unregulated worldwide system  of cryptographic assets and individuals. Traders put their trust in a digital, decentralised  and partially anonymous system that relies on peer-to-peer networking and  cryptography to maintain its integrity. 

    Cryptocurrency trading is susceptible to irrational (or rational) bubbles or loss of  confidence, which could collapse demand relative to supply. For example, confidence  might collapse in cryptocurrencies because of unexpected changes imposed by the  software developers or others, a government crackdown, the creation of superior  competing alternative currencies, or a deflationary or inflationary spiral. 

    Confidence might also collapse because of technical problems: if the anonymity of the  system is compromised, if money is lost or stolen, or if hackers or governments are  able to prevent any transactions from settling. There may be additional risks that we  have not foreseen or identified in this agreement.

  • Counterparty Risk: Bamboo is the provider of the Application and is the principal to any  transaction made by you via the Application. When you make an investment, Bamboo purchases the cryptocurrencies you specify, with the promise to pay to you, in the  future, the proceeds of those cryptocurrencies when you instruct Bamboo to sell down  your investment. In the event Bamboo suffers a financial failure, it may not be able to  settle its obligations under this agreement as and when those obligations become due.

  • Credit Risk: If Bamboo becomes insolvent, then because you do not have any legal  rights to the Assets, you will be an unsecured creditor in relation to your Contributions  and you may not be repaid in full or at all.

  • Liquidity Risk: There is no secondary market for your investment in the Application and  you cannot sell your investment to any person. This means that there is no mechanism  for you to extract value from the Application other than to redeem your investments under this agreement.

  • Transaction Risk: Bamboo holds legal title to, rights of ownership, and / or beneficial  interest in all of the Assets that are held as part of your investment. Bamboo may use  those Assets in its absolute discretion under this agreement to earn a return, reward,  yield or other amount or entitlement from a range of investment activities including accessing opportunities in centralised and decentralised markets. You acknowledge  and agree that:

    • you are not entitled to any return, reward, yield or other amount or entitlement  from these investment activities and that Bamboo is solely entitled to these  amounts; and
    • there are risks associated with Bamboo’s investment activities including (but  not limited to) exchange risk, volatility risk, custody risk, market risk, service  provider risk, regulatory risk, network risk, impairment risk and valuation risk;  and
    • while Bamboo has policies and procedures in place to manage the risks  associated with its investment activities, there is a risk that the Assets may be  lost or reduce in value. If this is the case, you understand that Bamboo will be  liable to repay your investments to you in accordance with this agreement but  any repayment will be subject to the counterparty risk and credit risk detailed  above.
  • Market Risk: We will do our best to act on your directions as soon as possible and all  trades made by us following your directions will be conducted at the market rate  available for those Assets at the time the trade is made and on the exchange chosen  by us. There is a risk that the value of your investment in Assets on the Application will  differ from the market price due to rapid movement in the market value. We will not be  liable for any price variation due to market volatility or delays that are not within our  control.

  • Volatility Risk: There is a risk that adverse movements may affect the price of Assets.  These adverse movements may affect the value of your investment.

  • Regulatory Risk: The Application and Assets are not regulated financial products and  you will not have the benefit of any of the protections under the Corporations Act 2001  (Cth). There is also the risk that the regulatory landscape changes and any change  may impact Bamboo’s ability to comply with this agreement or impact the value of the  Assets.

  • Service Provider Risk: We use our banking providers in order to receive Fiat Currency  and remit the value of your Assets to you once they have been sold. Our banking  providers do not transfer cryptocurrencies, exchange cryptocurrencies, or provide any  services in connection with cryptocurrencies. If our Service Providers are experiencing  any operational issues, this may delay or impact our ability to comply with our  obligations under this agreement.

  • Storage Risk: We make every effort to store the Assets equal to your investment in  safe storage. However, the Assets may be compromised or lost as a result of events  outside of our control e.g. hacking. If this is the case, you understand that Bamboo will  be liable to repay your investments to you in accordance with this agreement but any  repayment will be subject to the counterparty risk and credit risk detailed above.  

    You should carefully assess whether your financial situation and tolerance for risk is  suitable for using the Application and engaging our Services.

7. Fees

7.1 Acceptance of Fees

Each time you use the Application, you are deemed to have:

  • agreed to pay the Fees attributable to that use on the terms set out in the Settings Menu of the Application or set out in the FAQ of the Website; and
  • authorised Bamboo to collect those Fees from you in accordance with this clause.

7.2 Unit of account

All management fees are calculated in Fiat and includes GST.

7.3 Fees subject to Change

Bamboo may change the Fees at any time by providing 14 days prior notice by email. By using the Application after the notice takes effect you are deemed to have accepted the changed Fees.

8. Usage

8.1 Acceptable Use

You must:

  • not allow others to access or use your Account or the Application at any time;
  • not authorise others to use your Account or access to the Application, and you may not assign or otherwise transfer your Account to any other person;
  • maintain and protect the confidentiality and security of your Account (including your log-in credentials, passwords, linked bank account, email address and any information you have provided in connection with your Account);
  • maintain and promptly update any information in your Account and the Application to keep it accurate, current and complete at all times;
  • promptly notify us if you become aware of or reasonably suspect any security breach, including any loss, theft, or unauthorised disclosure or use of you access login or password. We are not responsible or liable for any unauthorised access to, or use of, your Account, even where you may not be aware of such unauthorised access, except to the extent we have failed to take reasonable steps to secure the Application;
  • use, or otherwise access in connection with your use of, the Application only in accordance with applicable laws and government regulations;
  • be solely responsible and liable for all activity that you engage in through your Account; and
  • comply in all respects with all applicable requirements of the Third Party Services Providers that you access or subscribe to in connection with your Account.

8.2 Restrictions on Use

  • Except as otherwise specifically permitted under this agreement, you must not use, copy, modify, create derivative works of, distribute, sell, assign, pledge, sublicense, lease, loan, rent, timeshare, deliver or otherwise transfer the Application except in accordance with this agreement, nor permit any third party to do any of the foregoing.

  • You may not:

    • derive or attempt to derive the source code of all or any portion of the Application by any means;
    • permit any third party to derive or attempt to derive such source code; or
    • reverse engineer, decompile, disassemble, or translate the Application or any part of it.
  • You may not use the Application or our Services to engage in any criminal or restricted activities, including but not limited to:

    • terrorist financing;
    • money laundering;
    • illegal gambling;
    • distributing or funding drugs; or
    • malicious hacking.
  • You must fully cooperate with us in our investigations or request for information following any actual or suspected, improper, unlawful or fraudulent access to or use of your Account or any other Account.

  • You must not open an Account in a name that is not yours, using a temporary phone number or providing any other falsified personal information.

  • You must not use the Services or Application for any unlawful, fraudulent or improper activity, including for any experimental, testing or research purposes or otherwise in a manner for which the Services or Application have not been designed.

9. Ownership

9.1 Application

You agree that Bamboo owns all rights, title and interests, including but not limited to copyright, patent, trade secret, and all other intellectual and industrial property rights, in and to the Application.

9.2 Rights to Digital Content

You agree that subject to the limited licences expressly granted in clause 10.4, you retain all right, title and interest in and to, any and all intellectual property right in your Digital Content and Feedback.

9.3 Rights to Feedback

You agree that, subject to clause 10.4, your Feedback will be the sole property of Bamboo and may be used and retained by Bamboo in any manner it wishes, including incorporating it into its products and services.

9.4 Licence

You provide Bamboo with a non-exclusive, non-transferable licence to use your Digital Content and Feedback to the extent necessary to:

  • provide the Account to you and support your use of the Account; and
  • improve the accuracy of the Application, provided that your Digital Content is de-identified in a manner that ensures that you cannot be identified as its author.

10. No Warranties

10.1 Australian Consumer Law

Nothing in this agreement is intended to exclude, limit or modify rights which you may have under the Australian Consumer Law or any other statute which may not be excluded, limited or modified by agreement.

10.2 Functionality and Availability

You acknowledge and agree that:

  • the Application is provided “as is”; Bamboo does not warrant that the Application will operate correctly, will be available 100% of the time, will function without interruption or that it is error-free; Bamboo does not warrant that there will be no delays, failures, errors omissions of loss of transmitted information;
  • Bamboo may suspend use of the Application for maintenance and will endeavor to give you reasonable notice of the suspension. This may not be possible in an emergency; and
  • Bamboo does not warrant that the Application will be able to access Third Party Service Provider platforms for the duration of this agreement.

10.3 Force Majeure

Bamboo is not liable for any failure to provide, or delay in providing the Application or the Services if:

  • The failure or delay arose from a cause beyond Bamboo’s reasonable control, including an act of God, strike, lockout, other industrial disturbance or labour difficulty, war, act of public enemy, blockade, revolution, riot, insurrection, civil commotion, lightning, storm, flood, fire, earthquake, explosion, embargo, unavailability of any essential equipment or materials, unavoidable accident, lack of transportation, or anything done or not done by or to a person, government or other competent authority other than Bamboo;
  • Bamboo took all reasonable precautions against that cause and did its best to mitigate its consequences. This does not require Bamboo to settle a labour dispute if, in Bamboo’s opinion, that is not in its best interests; and
  • Bamboo gave you notice of the cause as soon as practicable after becoming aware of it.
  • If the cause and the resulting failure or delay lasts for more than three (3) months, Bamboo is entitled to end this agreement immediately by giving you written notice.

10.4 Lending

These terms and conditions and the holding of Assets do not create a fiduciary relationship between Bamboo and you. Bamboo is not a checking or savings account, and Bamboo and the Assets are not covered by insurance or against losses. We may lend, sell, pledge, hypothecate, assign, invest, use, commingle or otherwise dispose of Assets to third parties or hold the Assets with third parties. You are solely liable for any losses in relation to the Assets. Bamboo’s liability is limited under clause 12 of these terms and conditions.

11. Limitation of Liability and Indemnity

11.1 Limitation of Liability

  • Our aggregate financial liability to you for all loss or damage incurred by you, arising out of or in connection with this agreement, or your use of the Application and Services under this agreement shall not exceed the total aggregate Fees actually paid by you to Bamboo under this agreement in the 12 month period immediately preceding the event giving rise to any such loss or damage.
  • To the full extent permitted by applicable law, we will not be held liable for any fines, penalties, taxes (except GST) and any exemplary, aggravated or punitive damages, liquidated damages or any indirect or consequential loss (including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, loss of contract, loss of production and loss of cryptographic assets).

11.2 Indemnity

To the full extent permitted by applicable law, you agree to indemnify Bamboo, and its Service Providers (and any officers, directors, employees and agents) against any action, liability, cost, claim, proceeding, loss, damage, or expense (Loss) suffered or incurred if direct or not directly arising from:

  • your use of the Application or receipt of the Services;
  • any breach of this agreement or any law, regulation or rule;
  • your negligent or wrongful acts or omissions; or
  • any damage that you cause to the Application or any other user or person, except that your liability may be reduced to the extent that the Loss is caused or contributed to as a direct result of our (or our Service Providers) negligent or wrongful acts or omissions.

11.3 Liability

We will not be liable to you for acting upon, implementing, or otherwise following any instruction we receive through your Bamboo Account, irrespective of whether such instruction was not authorised by you, or if it was entered by mistake or if it was otherwise inaccurate. You are responsible for ensuring that your Bamboo Account is secure at all times and that instructions provided by you to Bamboo are accurate.

11.4 Bankruptcy

In the event that Bamboo is insolvent, any Assets that are held by Bamboo will be distributed in accordance with any applicable insolvency laws.

12. Acknowledgement

12.1 Acknowledgement

You acknowledge and agree that the disclaimer of warranties, the limitations on liability and limited remedies contained in this agreement are a fundamental element of Bamboo’s agreement to provide the Application to you, and Bamboo would not be able to provide the Application to you without these limitations.

13. Term

13.1 Term

Unless terminated earlier accordance with this clause, this agreement shall commence on the date you open an Account and shall operate until terminated in accordance with this clause

13.2 Termination

  • You may terminate this agreement and close your Account at any time.

  • Upon termination, you must provide us with all reasonable assistance to:

    • Redeem all investments in Assets in your Account and pay our Fees in respect of those redemptions; and
    • Transfer any Fiat Currency credited to your Account, less our Fees.
  • If your terminate this agreement, you will need to separately turn off any round-ups and /or recurring Contributions from your linked bank account/s, which you have set up in connection with your Account.

  • We may in our sole discretion terminate this agreement and terminate, suspend or limit your access to the Application, Services and Account.

  • We may, at our complete discretion, suspend, restrict, limit or terminate your Account for any reason, including but not limited to, where:

    • there are any breaches of any of our intellectual property rights or those of any Service Providers;

    • you gain or otherwise attempt to gain unauthorised access to the Application, Services or another user’s Account or you provide assistance to others attempting to do so;

    • there is a failure to pay for any Fees;

    • there is a breach of this agreement or any other policy or procedure including our Privacy Policy;

    • there are attempts to overcome any of our (or our Service Providers) security features;

    • there are operational or technical difficulties;

    • there are attempts to use the Application, Service or Account to perform any illegal or otherwise prohibited activities including but not limited to:

      • money laundering;
      • illegal gambling operations;
      • financing terrorism;
      • funding drugs; and
      • malicious hacking;
    • -there are unexpected technical or operational difficulties; or

    • -there is a request by a government or law enforcement agency.

13.3 Cessation of Use

Upon termination of this agreement, you agree that:

  • You will not be able to access the Application for any purpose whatsoever including without limitation to view Digital Content or Feedback; and
  • You will pay Bamboo all unpaid amounts owing.

13.4 Survival

The following provisions will survive the termination of this agreement: clauses 6, 8, 10 and 12 and any other provision required for their construction or enforcement that by its terms would survive termination or expiration of such an agreement.

14. Dispute Resolution

14.1 Disputes

If a dispute (Dispute) arises out of or relates to this agreement (including any dispute as to breach of termination of the agreement or as to any claim in tort, in equity or pursuant to any statute) a party to the agreement may not commence any court or arbitration proceedings relating to the dispute unless it has complied with this clause 15 except where the party seeks urgent interlocutory relief.

14.2 Notice of Dispute

A party to this agreement claiming that a Dispute has arisen under or in relation to this agreement must give written notice to the other party to this agreement specifying the nature of the Dispute.

14.3 Parties must endeavour to resolve

On receipt of that notice by that other party, the parties must endeavour to resolve the Dispute expeditiously using informal dispute resolution techniques such as mediation, expert evaluation or determination or similar techniques agreed by them.

14.4 Referral to mediation

If the parties do not agree within five (5) business days of receipt of the notice (or such further period as agreed in writing by them) as to:

  • the dispute resolution technique and procedures to be adopted;
  • the timetable for all steps in those procedures; and
  • the selection and compensation of the independent person required for such technique,
  • the parties must mediate the Dispute in accordance with the Model Mediation Rules of the Law Society of Western Australia and the President of the Law Society of Western Australia or the President’s nominee will select the mediator and determine the mediator’s remuneration.

15. Updates to this Agreement

15.1 Changes

Bamboo may change this agreement at any time for a variety of reasons, such as to reflect changes in applicable law or updates to your Account, and to account for new functionality of the Application.

15.2 Notice

Any change will be notified to your email address. You will be deemed to have received any email sent when Bamboo sends the email, whether or not you actually receive the email.

15.3 Effectiveness

Changes will be effective 7 days after they are provided to you. If you do not want to agree to any changes made to this agreement, you may terminate this agreement by providing a written notice of termination to Bamboo.

16. Notices

16.1 Giving notices

A notice, consent, information, application or request that must or may be given or made to a party under this agreement is only given or made if it is in writing and either delivered or posted to that party or emailed to that party.

17. Miscellaneous

17.1 Entire agreement

This agreement contains everything the parties have agreed in relation to the matters it deals with. No party can rely on an earlier document, or anything said or done by another party, or by a director, officer, agent or employee of that party, before this agreement commenced, except as permitted by law.

This agreement supplants and supersedes any previous written or oral negotiations or preliminary agreement between the parties, which ceased to be legally effective from the date on which the parties enter into this agreement.

17.2 Severability

If a clause or part of a clause of this agreement can be read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause is illegal, unenforceable or invalid, that clause or part is to be treated as removed from this agreement, but the rest of this agreement is not affected.

17.3 Assignments and variations

A party must not assign any of its rights or obligations under the agreement without the prior written consent of the other parties. No variation of the agreement will be of any force or effect unless it is in writing and signed by the parties to this agreement.

17.4 Governing law and jurisdiction

This agreement is governed by the laws of Western Australia. The parties submit to the non-exclusive jurisdiction of its courts and courts of appeal from them. The parties will not object to the exercise of jurisdiction by those courts on any basis.

Basiq Terms

These terms and conditions (Basiq Terms) govern access to and the use of services (Services) provided by Basiq Pty Ltd (ABN 95 616 592 011) (Basiq). Bamboo 61 Pty Ltd (ABN 86 626 100 981) (Bamboo) uses Basiq as a third party service provider to securely access the bank accounts of any user (User) who holds an account on the Bamboo platform.

By accessing and using the Application in any manner, you accept and agree to be bound by the Basiq Terms.

1. Provide Accurate Information

1.1 Each User agrees to provide and warrant that all information provided or otherwise submitted via the Services is true, accurate and complete.

1.2 Each User acknowledges and agrees that it is responsible for its use of the Services and that:

  • each User uses the Services at their own risk;
  • the Services will only be used for the User's own lawful purpose in accordance with these Basiq Terms and any other agreement between Bamboo and the User; and
  • if there are any unauthorised access or use of the Services or any breach of security, the User must immediately notify Bamboo of such activity.

2. Proprietary Rights

2.1 The User represents and warrants it is permitted to use content delivered to the User via the Services. The User may not copy, reproduce, distribute or create derivative works from this content. The User agrees not to reverse engineer any of the source code or technology associated with the Services.

3. Content and Data

3.1 Your use of the Services supplied by Bamboo is subject to interoperation of services supplied by third party websites or applications. By using the services, you appoint Bamboo as your limited agent authorised to: access such third party websites or applications, servers, documents and information as designated by you; use your information; and perform all acts as required for Bamboo and Basiq to supply Services to you.

3.2 Each User is licensing to Bamboo and its service providers (including but not limited to Basiq) (Service Provider) any information, data, materials or other content the User provides through or to the Services (Content), the right to use, modify, display, manipulate and create derivative works using such Content and provide the Services to the User.

3.3 Each User acknowledges and agrees a Service Provider may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through the User's use of the Services.

4. Disclaimers

4.1 Each User acknowledges and agrees that:

  • its use of the Services and all information, products or content are provided to such User in good faith on an 'as is' and 'as available' basis. To the fullest extent permitted by law, the User and Service Providers expressly disclaim all warranties of any kind as to the Services and all information, products and other content (including that of third parties) included in or accessible from the Services;

  • the User is responsible for determining the suitability of any Services and such User relies on any Content or other information provided via the Services at its own risk;

  • use of the Services, Content and other information provided by Bamboo and Service Providers is at their own risk and the restrictions applicable to Bamboo are equally applicable to the User;

  • Bamboo and Basiq makes no warranty that:

    • the Services will meet the User’s requirements;
    • the quality of the Services will meet the User's expectations;
    • the Services will be uninterrupted or error-free;
    • any information, product or content obtained via the Services will be accurate or reliable; and
    • any errors in the software or technology will be corrected;
  • the User downloads or otherwise obtains through the use of the Services the material or data at its own discretion and risk and that the User will be solely responsible for any infections, contaminations or damage to their computer, system or network; and

  • Bamboo and Basiq are not responsible or liable for delays, inaccuracies, errors or omissions arising out of any User's use of the Services, any third party software, services or operating system.

5. Limited Warranties

5.1 The User warrants that:

  • it has the power, right, authority and entitlement to execute these Basiq Terms and perform its obligations under these Basiq Terms;
  • it has full corporate power to execute, deliver and perform its obligations under these Basiq Terms;
  • these Basiq Terms constitute a legal, valid and binding obligation of it enforceable in accordance its terms by appropriate legal remedy; and
  • in entering into and performing its obligation under these Basiq Terms it has not and will not be in breach of any relevant law or any obligation owed to another person.

6. Indemnity

6.1 Each User agrees to be liable for and to indemnify, defend and hold Basiq harmless from and against any and all claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from:

  • any violation of these Third Party Terms or of any intellectual property or other right by the User;
  • any use or misuse of the Services, Content or data from or by the User, its employees, contractors or agents or any third party; and
  • any breach of law, regulation or licence by a User. Each User agrees that Basiq is a third party beneficiary to the Basiq Terms, with all rights to enforce such provisions as if Basiq is a party to these Basiq Terms.

7. Basiq a Party

7.1 Each User acknowledges and agrees that:

  • the User enters into these Basiq Terms with Bamboo who, for the purposes of accepting these Third Party Terms, is acting as limited agent for Basiq; and
  • each User agrees that Basiq is a third party beneficiary to the above provisions, with all rights to enforce such provision as if Basiq were a party to these Basiq Terms.

Zepto Terms

These terms and conditions (Zepto Terms) govern access to and the use of services (Services) provided by Zepto Pty Ltd (ABN 61 604 057 598) (Zepto). Bamboo 61 Pty Ltd (ABN 86 626 100 981) (Bamboo) uses Zepto as a third party service provider to securely debit amounts from the Australian bank accounts of any user (User) who holds an account on the Bamboo platform.

By accessing and using the Application in any manner, you accept and agree to be bound by the Zepto Terms.

1. Initial Terms

Zepto will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Zepto DDR Contract authorised and accepted by you.

2. Change of Terms

Zepto Terms may be changed immediately with the approval of the Payment Initiator or within the parameters of the Digital Agreement issued by the Payment Initiator and approved by the User. This is managed through the Zepto Platform.

3. Deferring or Stopping a Payment

Should you wish to defer a payment to another date you must contact the Payment Initiator before the date of that payment to request the deferment. Deferments are entirely at the discretion of the Payment Initiator. You may request to stop an individual payment through the Zepto platform however you will still be liable to make this payment to the Payment Initiator.

4. Altering the Schedule

Should you wish to alter the payment frequency or Day to Debit contact the Payment Initiator. Altering schedule is solely at the discretion of the Payment Initiator. The Payment Initiator may charge a fee for this service. The Payment Initiator shall notify you of these fees. Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.

5. Cancelling the Payments

You can cancel this Direct Debit Request Authority at any time through the Zepto platform. Cancellation of the authority to debit your account will not terminate your contract or remove your liability to make the payments you have agreed to with the Payment Initiator.

6. Disputes

If you dispute any debit payment, you must notify the Payment Initiator immediately. The Payment Initiator will respond to your dispute within 7 working days and will immediately refund the amount of the debit if they are not able to substantiate the reason for it. If you do not receive a satisfactory response from the Payment Initiator to your dispute, contact Zepto who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.

7. Business Days

When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.

8. Dishonoured Payments

It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured, you authorise Zepto to debit your account when clear funds become available in your nominated bank account.

9. Enquiries

Enquiries may be directed to

10. Your Other Responsibilities

In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Zepto with a new account number.

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